At bellezra, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to make the return or exchange process as straightforward and fair as possible.
Eligibility for Returns
Items may be returned within 14 days of delivery for a refund or exchange, provided they are unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, certain items such as intimate apparel or earrings are non-returnable unless faulty.
Initiating a Return
To start a return, please contact us at service@bellezra.com with your order number and reason for return. Our team will guide you through the next steps and provide the appropriate return address. Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within a reasonable timeframe. Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you would like to exchange an item for a different size or color, please let us know as soon as possible. Exchanges are subject to stock availability. If the requested item is unavailable, we will offer a refund or store credit at your discretion.
Faulty or Incorrect Items
In the rare case you receive a damaged, defective, or incorrect item, please contact us immediately with photographic evidence. We will arrange a replacement or refund, including return postage costs, as quickly as possible.
Final Sale Items
Products marked as “Final Sale” cannot be returned or exchanged unless they arrive damaged or faulty.
We appreciate your understanding and cooperation with our policy, which helps us continue offering high-quality products and excellent service.
— The bellezra Team